Surveys
Capture Insights, Drive Success
Gather valuable insights effortlessly with Shyftbase Surveys to enhance your business strategies and improve customer satisfaction. Struggling to get meaningful feedback? Shyftbase Surveys make it easy to collect, analyze, and act on customer and employee insights, driving better decisions and growth.
Understand Your Audience Like Never Before
Track a wide range of metrics, from simple star gradings to more complex survey formats.
Gather valuable customer feedback with dynamic, customizable surveys, enabling the tracking of key performance metrics, net promoter score (NPS) and more.
Effortless Data Collection
Collecting feedback has never been easier. With Shyftbase Surveys, you can create and distribute surveys in minutes, ensuring you capture the data you need without any hassle.
Real-Time Analytics
Gain instant access to survey results with real-time analytics, enabling you to make informed decisions quickly.
Customizable Templates
Choose from a variety of templates to suit your specific needs, ensuring your surveys are tailored to your audience.
Seamless Integration
Integrate Shyftbase Surveys with your existing systems to streamline data collection and analysis.
Actionable Insights
Turn feedback into action with detailed reports and insights. Shyftbase Surveys provide you with the tools to understand your audience and improve your offerings.
By leveraging Shyftbase Surveys, you can transform feedback into a powerful tool for growth and success.
If you have a question which isn't listed here, feel free to connect with our team.
How are survey results analyzed in Shyftbase?
Survey results are automatically compiled into comprehensive analytics dashboards showing trends, satisfaction metrics, and detailed feedback analysis. The system provides real-time reporting with actionable insights for service improvement.
Can surveys be automatically triggered?
Yes, Shyftbase surveys can be automatically triggered by specific events like delivery completion or service milestones. The system converts tracking links to survey links and sends them to customers at predetermined touchpoints.
How customizable are Shyftbase surveys?
Shyftbase surveys can be fully customized with multiple question types, rating scales, and response formats. The platform supports NPS measurements, satisfaction ratings, and detailed feedback collection with automated distribution after order completion.
Related Terms
Performance Reporting
The process of tracking and analyzing logistics performance metrics, such as delivery times and costs, to evaluate efficiency and identify areas for improvement.
Operations
KPI (Key Performance Indicator)
Metrics used to evaluate the success of logistics operations and track progress toward business goals.
Analytics
Supply Chain Analysis
The examination and evaluation of a supply chain’s efficiency and effectiveness, identifying areas for improvement to optimize performance and reduce costs.
Core Concepts
Value-Added Services
Additional services provided by logistics companies to enhance the value of a product, such as packaging, assembly, or customization, improving customer satisfaction and efficiency.
Service Providers
Let's explore how we solve your unique supply chain challenges.
